Time and Ethics in Delivering Bad News in Institutionalized and Social Media

Abstract

The public is exposed to information through two types of communication: institutionalized (radio, newspapers, and television) and informal, which includes information obtained through social networks (Facebook, WhatsApp, Instagram, and Telegram) and mediated interpersonal communication (phone). In the case of institutionalized media, consumers are not active partners in content creation. Regarding social networks, the users are both content producers and content consumers. The two types of communication operate through different dynamics.