Assessing the Impact of Health Assistants and Nursing Technicians on Patient Care Quality, Safety, and Satisfaction Across Various Healthcare Settings in Saudi Arabia: A Mixed-Methods Study

Abstract

Background: Health assistants and nursing technicians play a vital role in the healthcare system of Saudi Arabia. However, their impact on patient care quality, safety, and satisfaction remains understudied. This mixed-methods study aimed to assess the contribution of health assistants and nursing technicians to patient care outcomes across various healthcare settings in Saudi Arabia.
Methods: The study employed a concurrent triangulation mixed-methods design. Quantitative data were collected through a cross-sectional survey of 500 patients and 200 healthcare professionals. Qualitative data were gathered through semi-structured interviews with 20 health assistants and nursing technicians. Descriptive statistics, chi-square tests, and thematic analysis were used to analyze the data.
Results: The survey revealed that the majority of patients (85%) and healthcare professionals (78%) perceived health assistants and nursing technicians as positively contributing to patient care quality and safety. Higher levels of patient satisfaction were associated with the presence of health assistants and nursing technicians (p < 0.05). Thematic analysis of interviews identified four main themes: (1) providing essential support to healthcare teams, (2) enhancing patient experience, (3) challenges in role recognition and scope of practice, and (4) opportunities for professional development.
Conclusions: Health assistants and nursing technicians have a significant positive impact on patient care quality, safety, and satisfaction in Saudi Arabia. Their roles should be further recognized, supported, and optimized to improve healthcare outcomes. Addressing challenges and providing professional development opportunities can enhance their contribution to patient care.