Studying The Reality Of Comprehensive Quality For Health Care Professionals In The Government Health Sector In The Kingdom Of Saudi Arabia: A Comprehensive Analysis

Abstract

1. Introduction
In recent years, health care quality has become a priority in Saudi Arabia, and affluent countries have defined health care quality to achieve better results, professional experiences, and cost-effectiveness. Quality depends on efficient care based on clinical evidence, resulting in improved patient outcomes. Effectiveness is aligned with patient education, culture, and concerns, while safety ensures patients are not harmed. Coordination between doctors, nurses, and patients improves results. Fairness means offering care consistent with others' needs, and trust-based relationships between team members are important for achieving goals. Poor outcomes affect both patients and caregivers. Well-being and burnout among health care professionals impact patient outcomes and work experience.
Methods
A descriptive approach was adopted. A survey with a quality checklist was used to collect data from health professionals in the Al Qassim region. The sample included 7,393 individuals selected randomly. Data was analyzed statistically to determine significant differences in checklist scores between specialties. A p-value of less than 0.05 was used for significance.
Conclusion
The Ministry of Health in the Kingdom of Saudi Arabia is very keen to achieve comprehensive quality, as it works through its branches to provide integrated and continuous health services. In this research, after a review of the previous literature, the study concluded several hypotheses; the first two hypotheses were generally aimed at finding the comprehensive quality for patients at the level of the Kingdom of Saudi Arabia. Employees in leadership, nursing care, and insurance against allegations agreed, through their existing standards, that a high level of comprehensive health care quality was achieved. The sixth hypothesis was dedicated to the third objective of the study, which aims to uncover the causes of the decline in health care service. It was observed that the decrease in the level of services provided was due to the shortage of staff, the lack of enthusiasm of the nursing staff and the outdated equipment. The eighth and ninth hypotheses aimed to explore the ways in which health care quality services are provided. It was concluded that the Ministry of Health's policy requires its staff to provide a respectful and qualitative work environment. The Ministry also provided policies that require the provision of national patient clinical guidelines. The Ministry ensures that these services do not contradict the hospital’s commitment and guarantee through a national system that supports hospital efforts to provide interprofessional and collaborative care. With respect to the tenth hypothesis, which aimed to uncover ways to stimulate change, the Saudi Ministry of Health has implemented an organizational change mechanism that ensures the increase of job satisfaction and the removal of obstacles and, in turn, maximizes the quality of services provided by health care providers at the Saudi level. Five main recommendations are proposed on the basis of the conclusions reached in this study. These recommendations shall be subject to political and administrative consideration by the Saudi Ministry of Health.