The Role of Emotional Intelligence in Enhancing Job Satisfaction and Performance Among Health Care Professionals: A Narrative Review

Abstract

Objective: This narrative review examines the impact of emotional intelligence (EI) on job satisfaction and performance among healthcare professionals.
Methods: A comprehensive search of PubMed, CINAHL, PsycINFO, and Scopus was conducted for studies published between 2000-2022 that investigated associations between EI, job satisfaction, and performance in healthcare settings. 34 articles met inclusion criteria.
Results: Higher EI was consistently linked to increased job satisfaction and performance across healthcare professions. EI training programs showed efficacy in improving these outcomes. Key EI competencies for healthcare workers included empathy, adaptability, self-awareness, and interpersonal skills.
Conclusion: EI appears to play an important role in the job satisfaction and performance of healthcare professionals. Organizations should consider implementing EI assessments and training to support staff well-being and quality of care. Further research is needed on optimal approaches for integrating EI development into healthcare education and professional development.