The Impact of Nurses' Emotional Intelligence on Patient Satisfaction and Treatment Outcomes

Abstract

The impact of nurses' emotional intelligence on patient satisfaction and treatment outcomes is a crucial aspect of healthcare that has been gaining increasing attention in recent years. Nurses play a vital role in the overall patient experience, and their emotional intelligence can greatly impact how patients perceive the quality of care they receive. Nurses with higher emotional intelligence tend to have better communication skills with patients, leading to improved satisfaction levels and treatment outcomes. Nurses with higher emotional intelligence tend to have better communication skills with patients, leading to improved satisfaction levels and treatment outcomes. This can positively impact patient adherence to treatment plans and overall healthcare experience. For example, nurses with high emotional intelligence may be better equipped to handle difficult patient interactions and provide more personalized care. Emotional intelligence can also help nurses to effectively communicate with patients, leading to improved satisfaction and treatment outcomes. Nurses with higher emotional intelligence are more likely to build rapport with patients, ultimately leading to better satisfaction levels and treatment outcomes. (Kou et al.2022)