Assessing the Impact of a Collaborative Nurse-Health Assistant Team Approach on Improving Patient Outcomes and Satisfaction in Primary Care Settings of Hafr Al-Batin: A Qualitative Study
DOI:
https://doi.org/10.63278/jicrcr.vi.544Keywords:
interprofessional collaboration, nurses, health assistants, primary care, qualitative research.Abstract
Purpose: This qualitative study aimed to assess the impact of a collaborative nurse-health assistant team approach on improving patient outcomes and satisfaction in primary care settings of Hafr Al-Batin, Saudi Arabia.
Methods: A qualitative descriptive design was used. Purposive sampling recruited 15 nurses, 15 health assistants, and 30 patients from 4 primary care centers. Data were collected through semi-structured interviews exploring experiences with the collaborative approach. Interviews were audio-recorded, transcribed, and thematically analyzed using NVivo software. Trustworthiness was ensured through member checking, peer debriefing, and reflexive journaling.
Results: Four main themes emerged: (1) Enhanced coordination and communication, with the nurse-assistant team enabling more efficient patient care; (2) Improved patient education and self-management, as the team approach allowed for reinforced teaching; (3) Increased patient satisfaction, attributed to more comprehensive and personalized care; and (4) Challenges of collaboration, including role clarity and time constraints.
Conclusions: A collaborative nurse-health assistant team approach can positively impact patient outcomes and satisfaction in primary care. However, strategies are needed to clarify roles and address logistical barriers. These findings can inform the implementation of interprofessional teams to optimize primary care delivery in Saudi Arabia.
