The Importance of Humanized Treatment in Postoperative Patients

Abstract

This paper presents a comprehensive training program designed to strengthen communication, empathy, and ethics skills in nursing staff, addressing critical areas such as affective interaction and emotional accompaniment in pre- and postoperative contexts. The perception of the patients was known through a survey, which allowed the design of the training program. It is made up of theoretical modules, practical workshops, and a continuous mentoring system, which not only strengthen technical competence, but also promote warmer and more personalized care, which responds to the individual needs of patients. This initiative is based on the premise that the quality of care does not lie only in compliance with protocols, but in the ability of professionals to humanize their practice and establish meaningful relationships with patients.