Cross-Sectional Analysis of Total Quality Management Practices in Saudi Arabia's Healthcare Sector

Abstract

This study investigates the implementation of Total Quality Management (TQM) practices in Saudi Arabia's healthcare sector through a cross-sectional analysis. The research aims to assess healthcare professionals' perceptions of quality management dimensions within their organizations, focusing on factors such as customer focus, continuous improvement, leadership commitment, employee involvement, and process management. A descriptive method was employed, utilizing a questionnaire distributed to a random sample of 360 healthcare workers in Saudi Arabia. The findings reveal a generally positive perception of the organization's quality management practices, with a strong commitment to customer focus, continuous improvement, and process management. However, certain areas, such as patient feedback mechanisms, empowerment in continuous improvement, and communication regarding quality management, were identified as needing attention. The study highlights the importance of enhancing patient complaint handling, increasing employee empowerment in continuous improvement initiatives, improving communication on quality goals, investing in technology for process efficiency, and fostering open management-employee dialogue. The positive ratings reflect a foundation that can be leveraged for continuous development in TQM, especially in fostering open communication and involving employees in improvement initiatives. The study contributes to the understanding of TQM implementation challenges and provides recommendations for healthcare organizations to enhance their quality management practices.