Cognitive Bss/Oss: Redefining Telecom Operations Through Self-Healing Cloud Architectures

Abstract

The evolution of telecommunications operations through cognitive Business Support Systems and Operations Support Systems represents a paradigm shift toward autonomous, intelligent network management. Self-healing cloud architectures integrate artificial intelligence, machine learning, and closed-loop automation to address the exponential complexity of modern telecom networks. This comprehensive analysis examines quantitative performance improvements, cost-benefit dynamics, and architectural transformations achieved through cognitive BSS/OSS implementations up to 2022. Key findings demonstrate mean time to resolution reductions of 65% (from 120 to 42 minutes), fault detection accuracy improvements to 92%, and operational cost savings of 18-24%. The global Cloud OSS/BSS market expanded from $20.1 billion in 2022 with projected growth to $36.6 billion by 2027 at a 12.8% compound annual growth rate. Comparative analysis reveals cognitive architectures achieve 78% automation levels versus 15% for legacy systems, while delivering 160% return on investment over three-year implementation cycles. Network availability improvements to 99.7% and mean time between failures increases of 27% underscore the transformative potential of self-healing frameworks for telecommunications service assurance and operational excellence.