Dev Ops Driven Digital Transformation: Accelerating Innovation In The Insurance Industry

Abstract

While insurers face strong customer demands for ever-faster innovation, their still relatively low levels of au- tomation made it difficult for them to keep pace. Certainly, at the core of every insurer is a foundation of mature and well- established business processes, but many of them still depended heavily on manual effort. Similarly, the constant demands of a highly regulated industry can often put in place certain constraints—often inadvertently making it even more difficult to maintain that pace of innovation. Yet, far too often, the drag of insurers on the pace of innovation is perceived to be a consequence of those regulatory requirements rather than those inherent constraints. Increasing interest around DevOps is taking those constraints, which traditionally separated op- erations from development activities, and turning them into positive drivers of any implementation of DevOps practices. By building collaboration and shared insights, companies can automate a much larger portion of their current processes and provide valuable, real-time feedback dashboards at every stage in their own delivery pipelines. What observers have identified as functional bottlenecks turn out to be the natural separating points between functions and one of the primary reasons practitioners perceive the culture as an organizational behavior that’s every bit as important as the automation. That culture of shared insights and joint responsibility is what finally steps on the accelerator pedal and breaks through those traditional bottlenecks.