Integrating Total Quality Management With Crisis Communication For Patient Safety In Dental Clinics

Abstract

The integration of Total Quality Management (TQM) principles with effective crisis communication strategies represents a paradigm shift in dental healthcare delivery, fundamentally transforming how dental clinics approach patient safety and emergency preparedness. This holistic model meets the urgent requirement of systematic quality enhancements and provides strong communication standards to safeguard patients, preserve institutional integrity, and ensure public confidence in the face of adverse events. The integration of these two approaches leads to a synergetic approach that not only avoids crises by being proactive about quality but also provides the best response when an emergency is inevitable.