Enhancing Communication in Emergency Medical Services: The Role of Emotional Intelligence in Nurse, Pharmacist, and EMT Interactions with Patients

Abstract

The study explores the role of emotional intelligence (EI) in improving communications across nurses, pharmacists and Emergency Medical Technicians (EMT) in Emergency Medical Services (EMS). The analysis incorporated a mixed-methods strategy by surveying, and interviewing 100 EMS professionals to analyze how EI competencies MISURED patient care, collaboration, and overall communication effectiveness in a fast-paced environment. The data revealed that Nurses had the highest rating of both EI and communications effectiveness, followed by Pharmacists and EMTs. Statistically significant relationships were identified between all EI areas (emotional perception, regulation and utilization) and communications effectiveness (r = 0.55-0.65, p < 0.001) with high correlation to regulation and utilization. Regression analysis also confirmed that emotional perception, regulation, and utilization all have strong and statistically significant predictors for communications effectiveness, with emotional perception being the strongest predictor. The findings provide evidence of the significance of EI and EMS, and the opportunity to train EI skills to improve EMS communication that reduces burnout, and improves patient processing. The contribute a suggestion to incorporate EI development into an EMS training curriculums to build a better collaborative practice for patient care.

Aim

This study seeks to better understand the role of emotional intelligence in improving communication among nurses, pharmacist, and Emergency Medical Technicians (EMT's) in their emergency situations with the terror stricken patients of Emergency Medical Services (EMS). In particular how emotional intelligence competencies are relevant to quality of care, teamwork and communication in the emergency environment.