A Multi-Criteria Approach to Decision-Making for Assessing Sustainable Practices in International Hospitality Management

Abstract

The purpose of the study is to investigate potential contributing elements and assess the sustainability of hospitality operations using the MCDM model. The study will also look at the connections between economic growth, competitive advantages, and guest happiness in hotels. The study used mixed methods research (MMR) as its research approach. We'll look at both quantitative and qualitative data to see how the MCDM technique is employed in the hotel industry. To gather qualitative information about the goals of the research, a scoping review of the literature will be conducted. Google Forms-based online questionnaire questionnaires will be utilized to collect quantitative data for the study's goals. Three major topics have been identified: hotels, tourism, and MCDM. The findings indicate that one of the most crucial elements in the hospitality industry is staff awareness. It has been shown that employee management is crucial for the hotel industry. The study's conclusions show that the most important aspect of hotel operations is worker awareness. One of the most important aspects of improving company operations is teaching hotel employees about responsible and environmentally friendly practices. Thus, a fruitful CSR program not only promotes learning and development but also enhances staff management.