The Impact of Digital Transformation on The Health Services Quality: A Case Study of Prince Abdul Mohsen Hospital in Al-Ula Governorate

Abstract

Aim: The study aims to assess digital transformation readiness at Prince Abdul Mohsen Hospital, examining technological adoption, patient experiences, and organizational digital capabilities. Methodology: descriptive-correlational research design utilizing statistical analysis, surveys, and comprehensive data collection across technological implementation dimensions. Results: Electronic Health Records showed 72% adoption, telemedicine platforms 45%, and AI technologies 28%. Digital transformation index averaged 5.7, with patient digital service perception demonstrating moderate positive engagement (65% satisfaction). Conclusion: The hospital exhibits moderate digital transformation potential, requiring strategic interventions, targeted technological investments, and a patient-centric approach to comprehensive digital healthcare integration.