COLLABORATIVE PLATFORM MODEL FOR MICRO, SMALL AND MEDIUM ENTERPRISES (MSMEs) SERVICES AND ITS EFFECT ON MSME PERFORMANCE IN THE PERSPECTIVE OF COLLABORATIVE GOVERNANCE

Abstract

This quantitative research focuses on the collaborative platform model in terms of integrated MSME services, which in the process until the output produced is an endless cycle to develop the quality of MSMEs in DKI Jakarta or is sustainable. This model was tested with use of PLS-SEM from 100 MSMEs in Jakarta that are facilitated by Jakarta Entrepreneur. The test results show that the application of this model in Jakarta Entrepreneur has not been fully optimised, especially on the collaborative platform variable. The role of collaborative platform must be improved both from the community side as users and recipients of services, as well as from the developers side who are in charge of facilitating the interaction of all parties connected through an integrated system.