Measurement of Contentment of Patients Regarding Delivered Services By Pharmacist in The Primary Health Care Centers

Abstract

of services, their continued use, and coverage by the payers and the clinics
Methods: A 33- item questionnaire was developed to measure patient satisfaction and perceived value of healthcare
services rendered by a pharmacist in primary health care centers MakkahSaudi Arabia. It comprised of general items from
the previously standardized patient satisfaction surveys such as PROMIS®, CAHPS and the pharmacist-specific items that
were developed from the literature review. It was distributed to all the patients who were due to see the pharmacist for a
new, exclusive visit at the medical clinic between May 2024 and April 2024.
Results:
Out of 66 patients, 66 agreed to take the survey (RR = 100%) and the responses were positive. But, male respondents
tended to report having a higher satisfaction than female respondents (X2(1, n = 920) = 0.67, p = 0.027), and new
patients reported having a higher satisfaction than the existing patients (X2(1, n = 1211) = 1.698, p = 0.037). (4)
Conclusions: The results of this study show that patients are satisfied with the healthcare services received from
pharmacists in the primary care setting.