Evaluating Maternity and Children Hospitals Use and User Satisfaction with Health Information Management and Record Systems, KSA.

Abstract

Background :
Globally, there is a growing need for a reliable and effective healthcare delivery system, like eHealth and its subcategory electronic medical records (EMRs), which has the potential to significantly reduce costs, promote the exchange of health information, and enhance access to healthcare . Electronic medical records (EMRs) are computerized medical information systems that use information and communication technology (ICT) to collect, store, process, and display patient data. Aim of this study :evaluate the use and user satisfaction of the current health information management and record systems in Maternity and Children Hospitals. Physicians, nurses, and technicians at Maternity and Children hospital, Dammam, Saudi Arabia, were given an self-administrative survey . Demographic information, system usage frequency and purpose, perceived usefulness, ease of use, and general satisfaction were all gathered through the survey. 145 surveys in all were filled out. The result: indicated that administrative and clinical duties were used at moderate to high levels across employment roles. The ratings for overall satisfaction, usefulness, and ease of use were all somewhat favorable. Additionally, areas that needed improvement were noted. Future optimization and implementation initiatives can benefit from the insightful information this study offers on the acceptance rates and user impressions of digital health systems in Saudi primary care.