Evaluation of the Aspects Affecting Patients' Satisfaction toward the Virtual Clinic Experience in Makkah 2024

Abstract

Background:Patients can receive prescriptions for drugs and medical advice from healthcare experts via these digital means.In addition to being a factor in the adoption and spread of virtual clinic facilities, patient satisfaction is a critical component of service quality. Patient satisfaction evaluation is becoming an essential measure for assessing the effectiveness and results of healthcare.The study aimed:To evaluate the factors that influence patients' satisfaction toward the virtual clinic experience in Makah, Saudi Arabia 2024. Methods:A cross-sectional study was conducted using a convenience sample of 300 patients visiting a virtual clinic at three general hospitals in Makkah, Saudi Arabia.Tool for evaluating factors affecting patients' satisfaction toward the virtual clinic experience developed by researchers after extensive literature review; which included six sections: technology access and usability, communication and interaction, quality of care, privacy and trust, cultural and regional factors, overall satisfaction to get a holistic view of patient satisfaction and willingness to recommend the virtual clinic.Results:the majority of study participants satisfied with using a virtual clinic for healthcare services. The study indicated that patients reported a high degree of satisfaction with their virtual clinic. Most scale item averages were greater than 3, indicating ratings of "good" to "excellent" satisfaction. There were high levels of satisfaction with the service.Conclusion: The study's conclusions highlight the value of virtual clinic services and the high degree of patient satisfaction, although further research in other areas is needed to improve these findings.