Exploring the Perceptions and Experiences of Social Workers in Providing Palliative Care Services to Patients and Families: A Qualitative Study in Saudi Arabian Healthcare Facilities

Abstract

Palliative care is an essential aspect of healthcare that aims to improve the quality of life of patients and their families facing life-threatening illnesses. Social workers play a vital role in providing psychosocial support and resources to patients and families in palliative care settings. However, there is limited research on the perceptions and experiences of social workers in providing palliative care services in Saudi Arabia. This qualitative study explored the perceptions and experiences of social workers in providing palliative care services to patients and families in Saudi Arabian healthcare facilities. Semi-structured interviews were conducted with 20 social workers from various healthcare facilities in Saudi Arabia. The interviews were audio-recorded, transcribed verbatim, and analyzed using thematic analysis. Four main themes emerged from the data: (1) the role of social workers in palliative care, (2) challenges and barriers in providing palliative care services, (3) coping strategies and support systems, and (4) recommendations for improving palliative care services. The findings highlight the importance of social workers in providing psychosocial support, facilitating communication, and advocating for patients and families in palliative care settings. However, social workers face various challenges, such as heavy workloads, limited resources, and cultural and religious barriers. The study emphasizes the need for specialized training, multidisciplinary collaboration, and organizational support to enhance the quality of palliative care services in Saudi Arabia. The findings can inform the development of policies and interventions to support social workers and improve palliative care services in Saudi Arabian healthcare facilities.