The Association Between Team Triage Method on Emergency Department Performance Indexes at KSA

Abstract

Background: The field of triage is a dynamic one where many persons may present. It poses a risky assessment point since a triage team has to evaluate a patient's level of urgency as well as their current health and anticipated resource requirements. Given how important triage is, it's important to comprehend the elements that affect patient safety. Using team triage, which involves doctors and nurses, is one of the most efficient ways to triage patients in the emergency department (ED). Given the lack of solid proof about team triage's efficacy, the purpose of this study was to look into how the team triage approach affected ED performance metrics.
Method : descriptive correlation research design was used .in the biggest hospital at Jaddah, KSA. Participants were randomly allocated and were evaluated. A three-part questionnaire comprising the Press-Ganey satisfaction survey, the five-level triage form, and the participants' demographic information was utilized to gather data. The statistical program SPSS.24 was used to examine the data. Findings: In team triage, the mean waiting time score for the initial doctor visit was statistically considerably lower (P = 0.001). Additionally, there was a statistically significant decrease in the mean waiting time score for the first treatment in team triage (P = 0.001). Lastly, there was a statistically significant increase in the mean patient satisfaction score in team triage (P = 0.001).
conclusion :
Conclusion: The results of the study showed that the team triage approach reduces the length of stay and waiting time for the first service when compared to traditional triage, but it also increases patient satisfaction. Therefore, hospital management are advised to implement the team triage strategy in order to improve the ED's performance indicators.