Model of care knowledge among Northern Border Health Cluster staff at the Ministry of Health, Saudi Arabia

Abstract

Background: The model of care is a fundamental framework that directs the provision of medical services and has a big impact on provider effectiveness and patient outcomes. Objective: the aim of this study is to evaluate the knowledge of staff (health workers and admin) about model of care working in Northern Border Health Cluster (N1C) of Saudi Arabia. Methods: This cross-sectional study was conducted in the Northern Border Health Cluster hospitals situated in the Northern border of Saudi Arabia. The questionnaire for the data collected was obtained from the previously published research. The questionnaire link was sent to all healthcare staff working at the N1C hospitals electronically until reach to the required sample size. Results: About 380 responded to the study’s survey.About45.3% of participants were agreed and 33.4% were Strongly agree that Model of Care will improve the quality of healthcare services the patient is receiving. About (42.9%) of participants were agreed and about (33.2%) were Strongly agree that that Model of Care will have a positive impact on their career. About (43.4%) of participants were agreed and about (34.5%) were Strongly agree to participate in the implementation of Model of Care There is statistically significant association between Job function (p-value < .001) and type of work facility (p- value .022) regarding their awareness about outcomes is Model of Care aiming to achieve. There is statistically significant association between gender (P-value .030), job function (P-value .002) and type of work facility ( P- value .039 )and confidence levels with staff sharing their to explain what the MoC is to a colleague or a friend. About (43.4%) of participants were agreed and about (31.6%) were Strongly agree to convince colleagues and friends of the benefits of Model of Care.Conclusion: In this study, each dimension gave an promising assessment of the MoC expertise of Northern Border Health Cluster (N1C) staff. The Northern Border Health Cluster (N1C) staff who participated in this study had good knowledge of MoC.