The Role of Nursing in Improving the Patient’s Experience and Satisfaction with Healthcare
DOI:
https://doi.org/10.63278/jicrcr.vi.1667Abstract
Introduction: Health care organization aims at improving patient experience and satisfaction is an essential components that describe the process of health care delivery from the perspective of the individual patient. These perceptions relate to; patient-physician encounters, information sharing, and emotional support, organizational effectiveness in service delivery. The largest cadre of the healthcare workers and the first point of contact for patients, nurses, play a central role in creating and/or influencing these experiences.
Aim of work: To explore the role of nursing in improving the patient’s experience and satisfaction with health care
Methods: We conducted a comprehensive search in the MEDLINE database's electronic literature using the following search terms: Role, Nursing, Improving, Patient, Experience, Satisfaction and Healthcare. The search was restricted to publications from 2016 to 2024 in order to locate relevant content. We performed a search on Google Scholar to locate and examine academic papers that pertain to my subject matter. The selection of articles was impacted by certain criteria for inclusion.
Results: The publications analyzed in this study encompassed from 2016 to 2024. The study was structured into various sections with specific headings in the discussion section.
Conclusion: This review concluded that nursing is a vital role that contributes towards the improvement of the patient experience and their satisfaction with the health care services they receive. Nurses do not only provide what patients need regarding their health but also attend to their feelings and their needs to be listened to and understood. It is widely exemplified by their ability to help foster changes within systems that directly affect patients’ lives for the better. As healthcare organizations are shifting toward patients-centered models of care delivery, the role of nurses is still essential in enhancing those processes and patients’ experiences.
