The Impact of Workload on Burnout Levels: A Qualitative Study of Nursing Technicians, Midwives, and Optometrists in Saudi Arabian Healthcare Facilities

Abstract

Burnout is a growing concern among healthcare professionals, particularly those in high-demand roles such as nursing technicians, midwives, and optometrists. This qualitative study investigates the impact of workload on burnout levels among these healthcare professionals in Saudi Arabian healthcare facilities. Semi-structured interviews were conducted with 24 participants, including eight nursing technicians, eight midwives, and eight optometrists, to gain insights into their experiences and perceptions of workload and burnout. Thematic analysis of the data revealed four main themes: (1) the multifaceted nature of workload, (2) the physical and emotional toll of burnout, (3) the impact of workload on patient care and job satisfaction, and (4) coping strategies and support systems. The findings suggest that high workload, characterized by long hours, staff shortages, and complex patient needs, is a significant contributor to burnout among nursing technicians, midwives, and optometrists in Saudi Arabia. Burnout, in turn, has negative consequences for patient care, job satisfaction, and personal well-being. The study highlights the need for interventions to reduce workload, enhance support systems, and promote self-care among these healthcare professionals. The insights gained from this study can inform strategies for mitigating burnout and improving the well-being and retention of nursing technicians, midwives, and optometrists in the Saudi Arabian healthcare system.