The importance of healthcare worker support tactics for improving patient care and well-being during pandemics

Abstract

The pandemics posed unprecedented challenges to healthcare workers (HCWs), who faced heightened physical and psychological demands. This report examines the implementation and impact of a staff wellbeing strategy at a multidisciplinary respiratory care team in a major hospital during the early stages of the pandemic. Key interventions included the establishment of a dedicated wellbeing team, peer support networks, weekly wellbeing bulletins, and team-based initiatives to foster resilience and morale.
Feedback revealed that while informal peer support and communication strategies were highly valued, structured support programs and digital platforms received mixed responses. Challenges such as stigma, underutilization of peer support, and limited feedback participation were noted, highlighting areas for refinement. The findings underscore the importance of flexibility, inclusivity, and strong team dynamics in supporting HCW wellbeing during crises. Lessons from this experience offer valuable insights for healthcare organizations aiming to safeguard staff mental health and optimize patient care during future emergencies.