Exploring the Role of Chatbots in Enhancing Patient Communication and Support in Nursing Care

Abstract

Technology integrated into health is reshaping the care landscape, and AI is prominent among the tools being developed and implemented to improve patient outcomes. Chatbots, conversational agents powered by AI, have shown great potential for improving patient communication and support in nursing care. This paper reviews the current state of chatbot technology in nursing, its applications, benefits, challenges, and future prospects. We highlight, by reviewing the literature and case studies, how chatbots are engaging patients more, reducing the workload of healthcare staff, and offering more personalized care. However, the shortcomings of chatbots include a lack of emotional empathy and issues with technology access, which remain a challenge. Finally, we propose strategies to address these challenges and explore the future role of chatbots in nursing care..