Virtual Clinics & Brick-and-Mortar: Patient Insights on Orthodontic Care in Jeddah

Abstract

This study explores patient satisfaction with orthodontic care in Jeddah, comparing virtual clinics and traditional brick-and-mortar setups. Utilizing a structured questionnaire, data from 384 patients were analyzed to assess the impact of clinic type on treatment experiences, compliance, and satisfaction. Virtual clinics were noted for their convenience and accessibility, especially during the COVID-19 pandemic, while traditional clinics excelled in providing comprehensive assessments and fostering strong doctor-patient relationships. Results revealed that virtual clinics significantly improved appointment adherence and retainer compliance, with 99% of patients finding tele-orthodontics user-friendly. However, traditional clinics maintained a higher satisfaction level for complex cases requiring face-to-face interaction. Overall, the findings underscore the complementary roles of virtual and traditional clinics in orthodontic care, emphasizing the need for hybrid models tailored to patient preferences and treatment requirements.
Aim of the Work
This study aims to evaluate and compare patient satisfaction levels between virtual orthodontic clinics and traditional brick-and-mortar clinics in Jeddah. The research seeks to identify key factors influencing treatment experiences, such as accessibility, compliance, doctor-patient communication, and clinical outcomes, to inform the development of optimized care models. By analyzing patient feedback through structured questionnaires, the study aims to highlight the strengths and limitations of each clinic type, providing evidence-based recommendations for integrating virtual and traditional approaches in orthodontic practice.