Interprofessional Communication in Healthcare Settings: A Qualitative Analysis of Team Dynamics Among Health Assistants, Medical Secretaries, Nursing Technicians, and General Physicians

Abstract

Effective interprofessional communication is essential for the delivery of high-quality healthcare services. This qualitative study explores the team dynamics and communication patterns among health assistants, medical secretaries, nursing technicians, and general physicians in healthcare settings in Hafar Al-Batin, Saudi Arabia. Through semi-structured interviews and focus group discussions, the study investigates the perceptions, experiences, and challenges faced by these healthcare professionals in their interprofessional interactions. The findings reveal that while there is a general recognition of the importance of effective communication, various barriers such as hierarchical structures, role ambiguity, and lack of standardized communication protocols hinder optimal collaboration. The study highlights the need for interventions to foster a culture of open communication, mutual respect, and shared decision-making among healthcare teams. Recommendations include implementing interprofessional education and training programs, establishing clear roles and responsibilities, and promoting the use of standardized communication tools. By addressing these factors, healthcare organizations can enhance interprofessional communication and ultimately improve patient outcomes and the quality of care delivered.