Collaboration between health staff and health managers in improving patient care: a field study in health care facilities

Abstract

The healthcare system in Saudi Arabia has undergone significant reforms in recent years, with a focus on improving patient care and outcomes. Effective collaboration among healthcare professionals is crucial for achieving these goals. This study aimed to explore the collaborative efforts of health administrators, managers, nurses, and technicians in improving patient care in Saudi Arabian healthcare facilities. A cross-sectional design was employed, and data were collected through semi-structured interviews with 15 healthcare professionals from various healthcare facilities in Saudi Arabia. Thematic analysis was used to analyze the data, and four main themes emerged: (l) roles and responsibilities, (2) challenges and barriers, (3) contributions to patient care, and (4) recommendations for support and empowerment. The findings highlight the essential roles these healthcare professionals play in providing quality patient care and suggest strategies for enhancing collaboration and empowering healthcare professionals to improve patient outcomes. The study provides valuable insights for policy makers and healthcare organizations in developing strategies to support and empower frontline healthcare professionals in Saudi Arabia.