Qualitative Investigation of Saudi Arabian Radiographer Technicians' Strategies for Patient Communication and Anatomical Descriptions During X-Ray Procedures

Abstract

Background: Effective communication between radiologist technicians and patients is crucial for providing high-quality care and ensuring patient satisfaction. Explaining relevant anatomical aspects during radiographic examinations can enhance patients' understanding and cooperation. However, little is known about the experiences of radiologist technicians in communicating with patients and explaining anatomy in Saudi Arabian healthcare facilities. This qualitative study aimed to explore the experiences and perspectives of radiologist technicians regarding patient communication and anatomy explanation during radiographic examinations.
Methods: A qualitative research design was employed, involving semi-structured interviews with 25 radiologist technicians purposively sampled from various healthcare facilities across Saudi Arabia. The interviews were audio-recorded, transcribed verbatim, and analyzed using thematic analysis.
Results: Four main themes emerged from the data analysis: (1) the importance of effective communication, (2) strategies for explaining anatomical aspects, (3) challenges in patient communication, and (4) the need for communication skills training. Participants emphasized the significance of clear and empathetic communication in building rapport with patients and ensuring their cooperation. They employed various strategies, such as using simple language and visual aids, to explain relevant anatomical aspects. However, challenges such as language barriers and time constraints were identified. Participants expressed the need for specialized communication skills training to enhance their abilities in patient interaction.
Conclusions: Radiologist technicians in Saudi Arabia recognize the importance of effective communication and anatomy explanation during radiographic examinations. They employ diverse strategies to communicate with patients and explain anatomical aspects, despite facing challenges. The findings highlight the need for targeted communication skills training and support for radiologist technicians to improve patient care and satisfaction. Healthcare facilities should prioritize the development of communication skills among radiologist technicians to enhance the quality of radiographic services.