Exploring Challenges and Opportunities for Improving Quality of Care and Patient Safety through Effective Integration of Nursing Technicians, Social Workers, Pharmacy Technicians, and Medical Secretarial Technicians in Healthcare Settings in Saudi Arabia:

Abstract

Healthcare systems worldwide face challenges in ensuring high-quality care and patient safety. In Saudi Arabia, the integration of nursing technicians, social workers, pharmacy technicians, and medical secretarial technicians plays a crucial role in addressing these challenges. This qualitative study aimed to explore the challenges and opportunities for improving quality of care and patient safety through effective integration of these healthcare professionals in Saudi Arabian healthcare settings. Semi-structured interviews were conducted with 24 participants, including nursing technicians, social workers, pharmacy technicians, and medical secretarial technicians. Thematic analysis revealed four main themes: (1) communication and collaboration challenges, (2) role clarity and scope of practice, (3) professional development and training opportunities, and (4) organizational support and resources. Participants identified barriers such as hierarchical structures, lack of interprofessional education, and limited career advancement opportunities. They also highlighted the potential for improved patient outcomes, enhanced teamwork, and increased job satisfaction through effective integration and support. The findings suggest the need for interprofessional education, clear role delineation, career development pathways, and organizational policies that foster collaboration and recognition of the contributions of these healthcare professionals.