JAVED, Amaan. Ai For Customer Support: Scaling Tier 0 Agents With Intelligent Automation. Journal of International Crisis and Risk Communication Research , [S. l.], p. 228–233, 2026. Disponível em: https://jicrcr.com/index.php/jicrcr/article/view/3691. Acesso em: 19 feb. 2026.