MADARAPU, Sampath Rao. Standardizing Escalation Management In Cloud Support: A Global Framework For Efficiency And Accountability. Journal of International Crisis and Risk Communication Research , [S. l.], p. 153–163, 2026. Disponível em: https://jicrcr.com/index.php/jicrcr/article/view/3684. Acesso em: 19 feb. 2026.