WILLIAM L. BENOIT. Crisis and Image Repair at United Airline s: Fly the Unfriendly Skies. Journal of International Crisis and Risk Communication Research , [S. l.], v. 1, n. 1, p. 11–26, 2023. DOI: 10.70135/jicrcr.v1i1.3. Disponível em: https://jicrcr.com/index.php/jicrcr/article/view/3. Acesso em: 13 sep. 2025.